CASUAL OFFICE SUPPORT SPECIALIST

You will be an important part of the Base Zero ‘EARS’ team – Event Acquisition & Retention Specialists.
Your primary role will be to assist in phone-based customer support & office duties.
These duties require excellent personal communication, attention to detail, organisational skills and the ability to effectively listen to clients’ needs.

A basic understanding of Gmail and Microsoft Excel would be preferable.

Once you’re ready to grow, and your understanding of the business is sufficient, your role can expand to develop your verbal and written communication skills into new areas within the business.

WORKING DAYS:

The weekly roster will be agreed upon prior to employment commencing.
Flexibility around current commitments can be agreed upon.
Standard times of work include the following:

• For 4 weeks after QLD school holidays:  2 days/week 8:30 – 2 pm
• Remaining weeks in school term: 2 days/week 9 am – 2:30 pm
• During QLD School Holidays: Wed 9 am – 2:30 pm or you can take the holidays off.

Additional hours and days are available if required.

KEY TASKS:

• Following up on previous customer enquiries, to build customer relationships.
• Recording all new contact and event info.
• Generating and reviewing client enquiry spreadsheets.
• Sourcing new events, through target marketing.
• Answering phones and responding to emails as required.
• Send General emails to customers as required.
• Database administration – checking/ adding all entries.

If this role sounds perfect for you, we look forward to receiving your application and meeting you soon.