Awards Information & Category Details

The Redlands Coast Business Excellence Awards 2021 has been re-imagined and re-aligned within the strengthened strategies and objectives of the Redlands Coast Chamber of Commerce.

Celebrate – Passion – Excellence

The last few years has been extremely tough for small business, but together we have fought our way through and seen some of the most incredible stories, strength and innovation emerge, and as part of this post-covid outlook – the Redlands Coast Chamber of Commerce wants to CELEBRATE our champions of business, recognise the PASSION that you, as the business owners hold, and showcase the EXCELLENCE displayed during this time!

Only YOU know how you survived. Only YOU truly understand what it took to see beyond and through those tough times, and only YOU hold the passion to hold your business up in the spotlight and say….I did it, and I was the best at it!

So that is why this year our awards have taken on a name and format change – the Redlands Coast Business Excellence Awards, where we will showcase and highlight all businesses and ensure that the excellence in business displayed by these local businesses is known and celebrated.

Through a SELF-nomination portal on our website, YOU will have the ability to tell us why you deserve to win.

The Award Objectives

The objectives of the Redlands Coast Business Excellence Awards Program for 2021 and beyond.

Award criteria and interview questions are aligned with the Awards Framework and Objectives to allow businesses across all sectors and industries to tell their story in a way that allows for consistent, fair and measurable merit-based judging.


Recognise business excellence in line with the Redlands Coast Chamber of Commerce strategic vision and plan


Celebrate the growth, improvement and innovation of local business and industry


Promote excellence in business leadership, strategy and relationships to deliver results


Support and celebrate a culture of community spirit and connection

Award Sponsors

Redlands Coast Chamber of Commerce thanks the following people and businesses for their support.

The Awards Framework

The Redlands Coast Business Excellence Awards are created around a framework that puts the spotlight on seven key factors that promote excellence in business:

  • Leadership and culture
  • People and relationships
  • Strategy and planning
  • Customer service
  • Improvement and innovation in product, processes and services
  • Results and sustainable performance
  • Community connections.

* The Redlands Coast Chamber of Commerce’s framework of Business Excellence has been developed using the European Framework Quality Management model for Business Excellence and the Australian Business Excellence Framework.


  • Businesses should frame their responses based on the last 12-18 months of business activity.
  • Five award questions are judged to give a total score out of 100 points to determine finalists.
  • Responses should be limited to (400 - 500 words /2000 - 2500 characters including spaces) maximum per criteria.
  • Scores from written responses are added to interview scores to determine finalists.

AWARD Categories

  • Beauty

    Includes all businesses working in aesthetics and beauty. Eg: day spas, beauty therapist, injectables, beauty product sales, etc.

  • Business of the Month Finalist – President’s Award

    This category is automatic – all finalists from the Business of the Month Awards throughout the year will be automatically eligible, the winner will be chosen by the judging panel.

  • Business of the Year

    This category is automatic, all finalists for every award category will eligible. The winner will be chosen by the judging panel who will select the business who is the Redlands Coast Champion of absolute business excellence.

  • Community and Social Enterprise

    Includes all businesses that trade to intentionally improve social problems and improve communities.

  • Creative Industries

    Includes all Creative businesses. Eg: design, music, art, film, craft, TV, radio, advertising, performing arts, etc.

  • Education & Training

    Includes all businesses working within the education and trainings sector or as education and training providers.

  • Fashion, Retail & Specialty Store

    Includes any type of retailer selling clothing, apparel and/or fashion accessories as well as all retailers, shops or stores that carry an assortment of brands, styles, products or models within a narrow category of goods. Eg: candles, jewellery, homewares etc.

  • Financial Services

    Includes all services providing professional advice or assistance with lending, finance, investment, money or asset management, etc.

  • Fitness & Recreational

    Includes all businesses within the fitness and recreational sectors. Eg: health clubs, fitness centres, gyms and other fitness based activities, etc.

  • Food & Hospitality (Small)

    Includes all food and beverage hospitality services with up to 20 employees (whether full time, part time or casual).

  • Food & Hospitality (Large)

    Includes all food and beverage hospitality services with more than 20 employees (whether full time, part time or casual).

  • Hair & Hair Services

    Includes all businesses supplying services of products within the hair service industry. Eg: hairdresser, hairstylists, barbers, etc.

  • Health & Social Services

    Includes all businesses within the medical of health sector. Eg: medical practitioners, nurses, allied health, health professionals, social workers, aged care and disability carers, government and non-government agencies, etc.

  • Home Services

    Includes all businesses that offer services within or for the home. Eg: Home maintenance, lawns, pool care, concrete, cleaning, roofing, moving, storage, dog washing, animal care etc.

  • Innovation

    A business that has excelled in introducing new ideas, workflows, methodologies, services, products. Improvement of existing products, services, processes solving a problem/reaching new customers.

  • Manufacturing & Construction

    Includes all businesses within the manufacturing and processing of raw materials or parts into finished goods as well as the construction or building of structures, whether residentially or commercially.

  • Not for Profit & Charity

    Includes all not-for-profit or registered charity groups that have achieved results through initiatives that have significantly benefited charitable causes or public benefit.

  • People’s Choice

    Nominate your business into the People’s Choice award and this will be voted by the public – businesses that register will be provided with a voting link and are encouraged to get customers to vote for them

  • Professional Services

    Includes all businesses offering services that require professional training, a degree, licences or special skills.

  • Redlands Champion

    A discretionary award that recognises the commitment to positive community spirit and culture displayed by a local Redlands Coast business.

  • Redlands Coast Tourism

    Includes all businesses offering activities that are provided for leisure, holiday or places of interest on Redlands Coast.

  • Sustainability

    Includes a business that demonstrates excellence in clean business practices and sustainable resource use including, energy, waste and recycling. Nominations can be either a single initiative or overall company strategy.

  • Trades

    Includes all businesses that provide the services or skills of a qualified  tradesperson, a skilled manual worker in a particular trade or craft. Eg: electric, plumbing, painting, plastering, flooring, etc.

  • Women in Business

    A successful woman, driving a woman-led business – who displays excellence in business and who shows measurable contribution to the success of other women in business, and their journey.

  • Young Entrepreneur

    A young adult (16-25 years) who has had significant success benefiting their company and the Redlands Coast in business, either as a start-up, an employee or a leader.


The judges for the Redlands Coast Business Excellence Awards have been personally selected by the Redlands Coast Chamber of Commerce for their own excellence and leadership in business. This year, we have engaged 5 judges across Brisbane, with a passion for business, retail, hospitality, development, growth, customer service, productivity, sustainability, innovation and more, to shortlist and assess each and every submission received. The shortlisted finalists will be invited to attend an interview with a number of the judges to showcase their business in-person and for the winner of each category to be assessed and awarded.

If you have a question for the judges, feel free to send it through (email:


Steve McDonald

Steve McDonald

Regional Development Australia (Director)

John Hebrand

John Hebrand

TAFE QLD (Manager, Commercial Sales)

Brett Haagsma

Brett Haagsma

Dept. Employment, Small Business & Training (Regional Director)

Danika Backalich

Danika Backalich

Connection Point Consulting (Owner)

Les Retford

Les Retford

Office of Small Business Commissioner (Small Business Friendly Council)

Enter Now

Submit Your Business

Enter your business into the 2021 Redlands Coast Business Excellence Awards